Menards

The store you're describing sounds like it has it all! It's great to have a small grocery area for everyday essentials and a garden for springtime activities. Paintings are a great way to express ourselves and connect with others through art. And customer service is always important to make sure everyone has a great experience. From what you've described, it sounds like a really fantastic place to shop.

It's an OK store now. They've changed to only carry the most commonly bought cheaper inventory. They don't have much selection in-store anymore. As someone who replaces and fixes my 30 year old home, I find myself going to their completion just down the road more and more or ordering from the popular A place. Making a special order from them with online ordering takes forever to receive. It was 8 weeks to get 2 light bulbs! I know they could do better, as I've shopped there for 35 years. Corporate greed changes guys like Menard.

We went to exchange a broken ceiling fan we had purchased from Antigo Menards. None in stock but still displayed. They ended up ordering one and we picked it up a week later after a long difficult and frustrating ordeal. Great customer service skills with our customer service person. Manager could use some improvements. Listening skills. If she had stopped interrupting our associate and listened it could have saved us all at least 15 minutes of them arguing amongst themselves. The girl helping us was trying to explain our options. The manager kept interrupting and saying she was wrong, they can't issue refunds, they can't order anything for customers, nor can it be shipped to our home or the store. Ugh. She kept saying we'd have to go home and order online for delivery to store only. Then she finally "remembered" they could issue a refund "voucher". I suggest that they also change their policy on shipping because we wasted 3 trips for all of this. Its an hour each way for us. 6 hours of driving for what we thought would be a lower price and hassle free project. It was actually higher than Home Depot and Lowe's which we found out later. Also, the price of the fans had come down $40 between the original purchase and the 2nd one when we had to get a refund, re-purchased and ordered replacement. I expected a refund for the whole amount paid but we only got the new price and had to pay additional $35 beyond the "in-store" credit voucher we received for them to ship it to their store. None of this made any sense but we were stuck. The other fan was already installed and we didn't want 2 fans that didn't match in the kitchen. The frustration of the entire experience made me want to uninstall the other fan and return it too. I would have taken that option if we could have been refunded. This isn't their policy. You only are allowed "in-store" credit apparently. In the future, I will AVOID the headaches of shopping at Menards for any home improvement materials. Oh and now we have to do a mail in rebate for the 11% off everything sale they've been advertising for about 2 years. She said to expect it in about 3 months!! Not worth the hassle to buy anything from them.

Avoid this store unless It's your only option. It's a ZERO star location. I've had yet another poor experience, in a long list of poor experiences at this Menard's location in Wausau. On this most recent excursion, I was sold a steel entry door that I brought home to discover there was a 10" long crack up the right side if the frame. Next day, when I was ready to install the new handle lock I purchased for the door; I discovered the box had been previously opened, the hardware packs were opened (who knows if any of those little screws were missing too), the install instruction booklet was missing, and the front panel was scuffed and scraped. This was clearly a previously returned box that was stuck back on the sales floor to be sold again. If i could rate this store with zero stars, I would happily do so. But looks like I will have to speak with my wallet and shop elsewhere. Luckily for me, there is a Home Depot just down the street.

I normally love going to Menards in Antigo but they were out of stock of the cedar deck boards that I needed so I had to go to the Wausau location. The staff inside at the back counter could not have been nicer and more helpful. The problem was the yard staff. I had over 100 deck boards to load and I asked for help because I was alone. The worker I talked to made it seem like it was an inconvenience for him and informed me that he wanted to finish what he was doing. I said no problem and asked if one of the other 5 people on forklifts could help and he just drove off. Once I found the cedar boards up on the second level I asked another employee to help and he drove off to moving stacks of lumber for no customer either. It took me going up and down the stars 5 boards at a time to get the first guy to park his forklift to watch me load and unload the 90 boards I had left. Not once did he get out of his seat to help or say a single word to me. After I loaded all of the boards I asked if he had a knife to cut my new straps packaging open and he said no and just drove off. If you are going for something small, it's a great store. If you are going for a large lumber order do yourself a favor and drive to any other menards or their competitors.